Last Updated: January 2026
Last Modified: January 2026
These terms of use are entered into by and between You and Arturo Innovations Inc. dba Pluvel ("Company," "Pluvel," "we," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use"), govern your access to and use of https://pluvel.com, including any content, functionality, and services offered on or through https://pluvel.com (the "Website" or "Platform"), whether as a guest or a registered user.
Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at https://pluvel.com/privacy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are 18 years of age or older, reside in the United States or a country without any restrictions prohibiting incorporation in the United States, and have citizenship in the United States or a country without any restrictions prohibiting incorporation in the United States. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements.
IMPORTANT: PLEASE READ SECTION 13 (ARBITRATION AGREEMENT) CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.
We are unable to provide services to citizens or residents of the following countries due to government restrictions: Albania, Belarus, Bosnia, Burundi, Central African Republic, Croatia, Cuba, Cyprus, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, Libya, Macedonia, Montenegro, Nicaragua, North Korea, Russia, Serbia, Slovenia, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea region), Venezuela, Yemen, and Zimbabwe. These restrictions are subject to change.
Our banking partners have additional country restrictions. If you are a resident of any restricted country, your application will be canceled and any fees paid (excluding government filing fees already submitted) will be refunded.
Pluvel provides an all-in-one business operations platform that includes the following services, each subject to its own specific terms of service as set forth herein:
Pluvel is not a law firm and may not perform services performed by an attorney. Pluvel and its Website are not a substitute for the advice or services of an attorney. If you need legal advice, please consult with a licensed attorney.
Pluvel is not a CPA firm. Unless otherwise specified, advice provided through the Platform should not be taken as official tax advice. If you need tax advice, please consult with a licensed CPA or tax professional.
The AI CFO feature provides AI-generated insights and is not a substitute for professional financial, tax, or legal advice. AI-generated responses may contain errors or inaccuracies. You should verify all AI-generated information before acting upon it.
In order to use certain features of the Services, you must register for an account ("Account") and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You must be at least 18 years old to create an Account or use the Services.
You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your account. You agree to immediately notify Pluvel of any unauthorized use or suspected unauthorized use of your account or any other breach of security. Pluvel cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree not to provide any other person with access to this Platform or portions of it using your user name, password, or other security information.
In certain instances, we may charge a fee for use of the services available on our Platform. You are responsible for any fees applicable to features, products, services, or licenses you purchase or that are purchased through your account. You authorize us or our designated payment processor to charge your specified credit card, debit card, or other payment method for such fees.
Unless otherwise specified, all fees are in United States dollars and all charges will be made in United States dollars. Any applicable sales or other taxes are additional to the stated fee. Currency exchange settlements and foreign transaction fees are based on your agreement with your credit card or other payment method provider.
Except as required by law or otherwise stated on the site or in the services, all fees are nonrefundable and payments and purchases may not be canceled by the user. However, we reserve the right to refuse or terminate any purchase or attempted purchase at any time in our sole discretion. See Section 6 for specific refund policies.
Refunds for Formation Services are subject to the following conditions:
Fees paid to third parties (including state agencies, the IRS, CPA partners, registered agent providers, and mailroom providers) are non-refundable and subject to those third parties' own refund policies.
All refund requests must be submitted within 7 days of purchase by contacting support@pluvel.com. Refunds will be processed to the original payment method within 5-10 business days.
If Pluvel makes any errors in your formation or compliance work, we will refund your Pluvel fees and fix the issue at no additional cost. This guarantee does not apply to errors caused by inaccurate information provided by you.
Customer's subscription will renew automatically at the then-current rates for additional periods as set forth on the ordering page. Company reserves the right to change subscription prices at the end of each subscription term and will provide notice of the change on the Platform or via email at least 30 days before the change takes effect.
To avoid future subscription charges, Customer must submit written notice indicating Customer's desire to cancel its subscription at least ten (10) business days before the subscription period renewal date by contacting support@pluvel.com.
If you elect to downgrade your subscription, the downgrade will take effect at the start of the next billing period. No refunds or credits are provided for downgrades. If you elect to upgrade your subscription, you will be charged the difference immediately and the upgrade will take effect upon payment.
The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Platform for your internal business purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Platform, except as follows:
You may use the Platform only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Platform:
You hereby grant to Pluvel a non-exclusive, worldwide, royalty-free, fully paid up, sublicenseable, transferable right and license to copy, distribute, display, and create derivative works of and otherwise use the electronic data or information submitted or uploaded by you to the Platform ("Customer Data") solely to exercise its rights and perform its obligations under this Agreement.
Pluvel implements industry-standard security measures to protect Customer Data, including AES-256-GCM encryption for sensitive data, secure password hashing, and two-factor authentication. Our infrastructure providers (Vercel, Neon, Stripe, Plaid) maintain SOC 2 Type II certification.
All information we collect on this Platform is subject to our Privacy Policy at https://pluvel.com/privacy. By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
The Services may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties ("Third-Party Services"). By using Pluvel, you acknowledge and agree to be bound by the terms of service of the following third-party providers:
Pluvel has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services. Customer is solely responsible for confirming all information made available from Third-Party Services.
THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. COMPANY DISCLAIMS ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER. COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT.
You and Pluvel agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use or your use of the Services (collectively, "Disputes") will be resolved solely by binding individual arbitration, rather than in court, except that: (1) you or Pluvel may assert claims in small claims court if the claims qualify; and (2) you or Pluvel may seek equitable relief in court for infringement or misuse of intellectual property rights.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (the "AAA Rules"), as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.
The arbitration will be conducted in the English language by a single arbitrator. For claims of $75,000 or less, the arbitration will be conducted based solely on written submissions, unless you request an in-person or telephonic hearing or the arbitrator determines that a hearing is necessary. For claims over $75,000, the right to a hearing will be determined by the AAA Rules.
Unless you and Pluvel otherwise agree, any arbitration hearings will take place in Wilmington, Delaware, or may be conducted via video conference at the election of either party.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. Pluvel will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Each party shall bear its own attorneys' fees and costs.
You may opt out of this Arbitration Agreement by sending written notice of your decision to opt out to legal@pluvel.com within 30 days of first creating your Account. Your notice must include your name, Account email address, mailing address, and a clear statement that you want to opt out of this Arbitration Agreement.
Any claim arising out of or related to these Terms of Use or your use of the Services must be filed within one (1) year after such claim arose; otherwise, the claim is permanently barred.
UNDER NO CIRCUMSTANCES WILL COMPANY'S LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THESE TERMS OF USE EXCEED THE AGGREGATE FEES PAID AND PAYABLE BY YOU TO COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT.
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms of Use; (b) your use of the Platform; (c) your violation of any third-party right, including intellectual property rights; (d) your violation of any applicable law or regulation; or (e) the nature and content of all Customer Data you provide.
All matters relating to the Platform and these Terms of Use, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule.
Subject to the Arbitration Agreement in Section 13, any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Platform shall be instituted exclusively in the federal courts of the United States or the courts of the State of Delaware, and you waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
By using the Services, you consent to receiving electronic communications from Pluvel regarding the Services at the email address associated with your Account. You agree that any notices, agreements, disclosures, or other communications that Pluvel sends to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Pluvel shall not be liable for any failure or delay in performing its obligations under these Terms of Use where such failure or delay results from any cause beyond Pluvel's reasonable control, including but not limited to acts of God, acts of war, terrorism, epidemics, pandemics, fire, flood, earthquake, power failures, internet service provider failures, governmental actions, or third-party service provider failures.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
These Terms of Use, together with the Privacy Policy and any applicable Service-Specific Terms, constitute the sole and entire agreement between you and Pluvel regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Platform thereafter. We will provide notice of material changes via email or through the Platform at least 30 days before the changes take effect.
Your continued use of the Platform following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
Arturo Innovations Inc. dba Pluvel
1914 Thomes Ave
Ste 2 #3145
Cheyenne, WY 82001
United States